Evidence dossier / 07 sections

Claims should come
with receipts.

What we know, what we infer, and where the limits are.

A note on limitations

Some cited studies concern junior doctors or non-Australian settings. We pair external evidence with primary interviews conducted by our team and state limitations rather than hiding them.

A

Primary interview research

Project LISA primary research · Audio interview

Interview with Lisa

A first-hand interview conducted by the Project LISA team as part of our problem discovery and validation research.

Project LISA primary research · Audio interview

Interview with Rachel — part 1

Part one of our first-hand interview with Rachel, conducted by the Project LISA team.

Project LISA primary research · Audio interview

Interview with Rachel — part 2

Part two of our first-hand interview with Rachel, conducted by the Project LISA team.

B

The problem is real and measured

BMJ Quality Improvement Reports · 2014

Great Western Hospital, Swindon

95% depend on guidelines daily; mean 133 seconds to locate a protocol; 38% were unable to locate some documents; 20% of searches were abandoned. The paper itself identifies a smartphone app as future work.

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Nuance / Ignetica NHS survey · 2022 · 966 clinicians

Clinical documentation survey

Searching rose to 62 minutes per day despite digitisation, with an estimated cost of approximately £57,000 per clinician per year.

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D

Rural nurses: widest scope, least support

Rural and Remote Health · 2017

Often the only professional available

Rural nurses may be the only health professional available, with minimal access to development, supervision and peer support.

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Rural and Remote Health · Meta-synthesis 6335

The missing second pair of eyes

The absence of an onsite mentor left nurses isolated without another pair of eyes to support them.

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Towner et al. · Journal of Clinical Nursing · 2025

Local policy competence is crucial

Competence with local policies is crucial for new-graduate patient safety, while many rural sites have no medical officer onsite.

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E

Mentoring is unpaid, off-the-clock labour

Rural and Remote Health · Article 410

Mentoring happens in participants’ own time

Mentoring was normally conducted outside work hours, making access dependent on unpaid labour and personal availability.

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Rural workforce scoping review

Structured mentorship works, but is not reaching everyone

Structured mentorship is effective, yet rural turnover persists—suggesting that effective support is not consistently available where and when it is needed.

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F

The market gap

CIAP · Approximately 55,000 clinicians

NSW Clinical Information Access Portal

CIAP provides published and commercial evidence, but not each hospital’s own local policies and procedures.

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CIAP qualitative evaluation

Nurses struggled to embed CIAP in practice

The evaluation found that nurses struggled to embed the portal into practice in a way doctors did not.

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Rural Australian telementoring

Project ECHO

Project ECHO brings telementoring to rural Australia through scheduled group videoconferences—not on-demand point-of-care support.

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Published nursing RAG system

NurRAG prior art

NurRAG lifted accuracy from approximately 49% to 76%. LISA’s difference is its response to uncertainty: route an unanswerable question to a human rather than discard it.

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G

Regulatory position

Therapeutic Goods Administration guidance

Retrieval, not recommendation

LISA’s intended purpose is retrieval of existing approved documents. It does not analyse patient data or generate clinical recommendations. The design is intended to fall within the TGA’s software exclusions; confirming classification is an explicit next step.

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